Can't convert Word and Excel to PDF file correctly

A customer of us is getting  an error, “Member not found” when he is trying to convert an Excel file to a PDF file.
Do you have any idea what the problem is?
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The MVA2010.xls file is the files that the customer is trying to convert to MVA2010.pdf.
I was connected to our customers server and downloaded this http://www.verydoc.com/doc2any_cmd.zip  tried to generate an example file with this command: doc2any.exe example.doc example.pdf, but the pdf-file won't open.

They have installed MS-Office 2003 on the terminalserver.
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Please add -useprinter parameter to try again, for example,

doc2any.exe -useprinter example.doc example.pdf

doc2any.exe -useprinter MVA2010.xls example.pdf

can you work fine with -useprinter option?

VeryPDF

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