Problem converting foreign language stories with PDFcamp Printer

We are running into an issue where we are seeing the following attached output when converting foreign language stories or using the email option to create emails.    See attached email the output I get from the email pdf options. 
Is this supported today with PDFCamp 2.5 or can you suggest what we can do to try and get around the problem?
Thanks,
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Can you please provide a detailed description of the problem you are experiencing? including all steps required to reproduce the problem (this will greatly expedite your support request), after we can reproduce your problem in our system, we will figure out a solution to you asap.

You can also email to us the input document (HTML or DOC or others) for test, we will try to use your sample document to reproduce this problem.

VeryPDF
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Can you please send me the instructions for me to manually do the email function to convert an html doc and automatically create a new message with the converted doc attached?   We have PDFCamp v2.5 installed and utilize pdfout.dll as well. 

Thanks,

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Please refer to examples at following web page,

http://www.verypdf.com/pdfcamp/test_all_functions.html

you can click "MailPDF" button to convert HTML file to PDF file and attach it to a blank email.

VeryPDF
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Hi,

The buttons are unresponsive on a Windows 7 PC.  After enabling add-on and clicking on buttons does nothing even though PDFCamp printer is installed.   I noticed that the pdfout.dll version is 2.1.0.1 and not sure if that has anything to do with the problem. 

Anyway, we noticed that if we print directly to PDFCamp printer the doc looks fine but for whatever reason when we use the email feature it doesn't.   Is it possible to simulate this conversion from the command prompt?   If so can you please send instructions to convert this html page we have to PDF and email via command line to see what happens?   Is the conversion when directly printing different from when trying to email?

Attached is a story that fails for us when using the email feature.  
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Are you using 64bit Internet Explorer? If yes, please run 32bit Internet Explorer to try again, we hoping "MailPDF" button will work fine in the 32bit Internet Explorer application.

The command line option doesn't support "Send PDF file by email" option, this option is supported in pdfout.dll library only.

If you still have same problem, you may create a remote desktop account on your test machine, after we logged into your test machine, we will research this problem for you asap.

VeryPDF
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No I was running IE 32bit on Windows 7 32bit but maybe it is due to the version of pdfout.dll that we have?  We have the version I mentioned below.

Anyway, were you able to convert the doc I sent you using pdfout.dll to see if it works fine?  That's one of the source docs that fail when trying to email.  

Also, what is the difference between printing to PDF vs emailing as far as the conversion goes?  Does it use a different converter?
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>>No I was running IE 32bit on Windows 7 32bit but maybe it is due to the version of pdfout.dll that we have?  We have the version I mentioned below.
>>Anyway, were you able to convert the doc I sent you using pdfout.dll to see if it works fine?  That's one of the source docs that fail when trying to email.  

We can convert your HTML file to PDF file and attach it to email without any problem, please open attached HTML file to IE, click "Print to PDFcamp" button, can you get a PDF file in email?
>>Also, what is the difference between printing to PDF vs emailing as far as the conversion goes?  Does it use a different converter?

They haven't too much difference, "Printing to PDF" is just create a PDF file, "Email PDF" will create a PDF file first, and then attach it into an email.

If you still have same problem, you may create a remote desktop account on your test machine, after we logged into your test machine, we will research this problem for you asap.

VeryPDF
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Hi,

See attached the code we currently have to send emails from within our app.  This is probably the original code we got and doubt it has changed over time.  Can you please take a look to see if everything looks fine with regards to PDFCamp or if we are missing anything that might be causing this issue when using this method? 

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Your code seems no problem, how do you run this code? Did you run it from client side? If you run it at client side, hh3.SendEmail() code will invoke local email client without any problem, however, if you will run it on the server side, hh3.SendEmail() code can't popup the email window, that email window will block the conversion.

We sure this problem is caused by system issues in your system, if possible, you may contact me via skype, I will assist you via skype online asap, please feel free contact me when you online.

VeryPDF
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Can you please test with the sample provided and let me know if you can see if the story gets converted correctly. 

Steps to recreate:
Save attached htm to desktop or other location Open saved doc (do not open directly from email as control may not initialize depending on windows version) Depending on browser you will get a warning that ActiveX is disabled.  Allow blocked content. 
Once controls have been enabled, click on Email button Email would open up with converted attachment For us the subject and all characters are printing as ???  (attaching our result email as well)

Please take a look and let me know if you can also reproduce.   Again, we are using PDFCamp 2.5 with pdfout 2.1.01 (attached)
Not sure if problem is because the pdfout.dll is not fully compatible with PDFCamp v2.5.  We were told to use our existing pdfout.dll as there was no new file in v2.5. 
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Please by following steps to try again,

1. Please download and install PDFcamp Printer x64 v2.5 (64bit Windows) from following URL,

http://www.verypdf.com/pdfcamp/pdfcamp-printer-x64.exe

2. Go to "Devices and Printers" and rename "PDFcamp Printer" to "PDFcamp Printer Driver",

3. Open your HTML file in IE, click "Email" button, then you can convert this HTML file to PDF and attach it to email file automatically.

The step 2 is important, you need rename the printer to "PDFcamp Printer Driver", please notice this matter.

VeryPDF

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For some reason this exe does not work especially on the Windows 7 32bit machine.   After I installed it, I couldn’t see any devices in ‘Devices and Printer’ and uninstalling didn’t correct that problem either.  Eventually had to restore the PC to a previous state to fix that issue.  

Even on a 64bit machine, clicking on the email icon didn’t do anything with the new exe.   Can you please take a look and provide an updated exe that would work on a Windows 7 32bit machine to test?
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The following download EXE does support both 32bit and 64bit Windows system,

http://www.verypdf.com/pdfcamp/pdfcamp-printer-x64.exe

if you still can't install this PDFcamp Printer Driver correctly, can you please create a remote desktop account on your test machine? after we logged into your test machine, we will research this problem for you asap.

VeryPDF

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