Upgrade from PDFcamp Printer version 2.1 to 2.3

I have purchased the "Doc Converter COM Component" for the "PDFcamp Printer" software in 2007.  They currently have version 2.1. (see attached file, it's the E-Mail they received from you, including the registration key you initially provided)
They are in the process of upgrading their MS Office 2003 suite to MS Office 2010.
I have some questions regarding your software and MS Office 2010:
? Does version 2.1 handle the ".DOCX" and ".XLSX" formats?  I think it does not since it does not seem to work anymore...
? Your latest version is 2.3.  Does that version handle MS Office 2010?  On your web site, you only mention 2007...
? If 2.3 handles MS Office 2010, can my client upgrade from 2.1 to 2.3?  If so, is there a fee for this?  Or can they simply download the full version and apply the current registration key?
Your help is greatly approciated in this.
Thanks!

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>>? Does version 2.1 handle the ".DOCX" and ".XLSX" formats?  I think it does not since it does not seem to work anymore...

V2.1 can't handle the ".DOCX" and ".XLSX" formats, but v2.3 does support ".DOCX" and ".XLSX" formats.


>>? Your latest version is 2.3.  Does that version handle MS Office 2010?  On your web site, you only mention 2007...

Yes, v2.3 is support ".DOCX" and ".XLSX" formats, it is support MS Office 2010 too.


>>? If 2.3 handles MS Office 2010, can my client upgrade from 2.1 to 2.3?  If so, is there a fee for this?
>>Or can they simply download the full version and apply the current registration key?

Yes, you can upgrade from v2.1 to v2.3, the upgrade cost is 50% of purchase price, if you wish upgrade to latest version, please email to us your original Order ID, we will send the upgrade web page to you shortly.

VeryPDF
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Thanks for your answers, the XXXX department purchased the upgrade last week (please find attached a copy of the E-Mail that was sent to XXXX, confirming their purchase and their key),
I'm trying to make it work, and I'm having problems:
- I installed the latest "VeryPDF PDFcamp Printer v2.3"
- I installed the latest "doc2pdf_com_full_v2.5"
- I'm running MS Word 2010, on a Windows 2003 server
What works:

- I can manually open word, open any document, and manually print to the "PDF Camp" printer.
- The appropriate PDF will be created.
What does not work:

- Running the "html2pdf.exe" application will only generate empty PDF documents.
I attached the documents I'm using to generate the PDF.  They are:
- Test.doc (sample word document from Office 2003)
- Test.docx (sample word document from Office 2010)
- Test.PDF (the PDF document generated when running html2pdf.exe)
The command line I use is the following (the paths have been tested and they are ok):

html2pdf "C:\ConvertToPDF\Test\test.doc" "C:\ConvertToPDF\Test\test.pdf" "papertype=0,Overwrite=Yes,OutputLog=y,debugfile=C:\ConvertToPDF\Test\debug.txt"
Also, as you can see, I generated a "html2pdf.log" file and a "debug.txt" file.  They seem to show that everything is running ok??
Your help in this matter is greatly appreciated.
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Your command line is no problem.

Can you please create a remote desktop account on your test machine? after we logged into your test machine, we will research this problem for you asap.

VeryPDF
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Sorry for the late reply
The problem is that this happens on a production server, and the server is not really available for sharing
Quick question though: does your software work with Word 2010? Or only Word 2007?  I tried to print with other software installed on the server, and they all work:
- Excel 2010 works fine
- Notepad
- Wordpad
- Print a test page from the printer properties page
- Imaging software
- Adobe reader
The only one that does not work and gives out a blank PDF page is Word 2010.
Any other ideas?  Uninstall and re-install office?
note: I will try to setup TeamViewer on a test computer and reproduce the problem there, and I'll let you know when that is done.
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Our PDFcamp Printer does support all application which support printing function, so it is support MS Word 2010 without any problem.

Also, I have tried the PDFcamp Printer on our another Win7 system with MS Word 2010 installed just now, I can print a Word document from MS Word 2010 to PDFcamp Printer and create a PDF file without any problem, everything is fine.

Just for checking, I suggest you may install MS Word 2010 and PDFcamp Printer v2.3 to another system to try again, can you get it work on your another system?

VeryPDF
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