PDF Form Filler OCX and Adobe Reader 10 (X) compatibility problems

On a Windows 7 computer with Acrobat 9.4 sometimes I get this message when trying to display an Acrobat form in the VeryPDF activeX control  Sometimes it will work and then if I try it again a few seconds later it displays this screenshot below.  Any ideas why?  Thanks.
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This is a strange problem, are you using Adobe Reader 9.4? also, just for checking, we suggest you may update the Adobe Reader to latest version to try again, can you work fine with latest version?

VeryPDF
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I actually downgraded to 9.4 because it was not working in the latest version 10.  Any ideas?
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This problem is not caused by our product, I guess it may caused by special version of Adobe Reader, however, we will research this problem shortly, we will let you know if we have any solution for this problem, thanks for your patience.

VeryPDF
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Please let me know what can be done because it seems to be happening in both Adobe 9 and 10 on their Windows 7 computers.
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I have tried Adobe Reader 9.0 + pdfformocx.ocx on 64bit Windows 7 system, everything is fine, can you please let us know how can we reproduce your problem on 64bit Windows 7 system? Can you please tell us the step by step?

VeryPDF
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I think they had Acrobat Reader X and I uninstalled it and then installed Acrobat Reader 9.4. I made sure they had the latest version of Java but I do not know if it was a 64 bit system.  There are three new computers that it is doing it on.  I'm not sure what to test next.
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Thanks for your message, just for checking, do you have a way to reproduce this problem from your computer or your customer's computer now?

VeryPDF
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If you are around tonight (pacific time GMT -08 / California time tonight) then I may have remote access to the computer that has this problem.

Let me know.
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You can upgrade to latest version of PDF Form Filler OCX to try again.

We have lots of updates for the core PDF technology, these updates are available for all of our products which based on core PDF technology, include PDF Form Filler OCX and PDF Form Filler SDK and Advanced PDF Tools and other products. After you renewed the gold support, we will compile a new version of pdfformocx.ocx and send to you asap.

VeryPDF
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VN:F [1.9.20_1166]
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