“This web page cannot be displayed” problem during HTML to PDF Conversion

We are having an issue creating PDF files. The PDF are being created with the message “This web page cannot be displayed”. We have identified the cause of this being that the very first time internet explorer opens an MHT file this is coming up with the above error.

We have 2 server that generate PDF, with this being one of them. The other server is currently working without issue and is identical in software versions and hardware. Both are running the same build of IE8.

For some reason one server seems to be worse than the other. To try and resolve this, we have tried the following with no success:
VeryPDF runs under a domain service account which has been added as a local administrator, all tests have been carried out while logged in using this account:
*    Re-registering the MHT and MHTML file types within windows file associations
*    Enabling active-x within internet explorer
*    Disabling add-ons in internet explorer
*    Disabling all security within internet explorer
*    Re-installing internet explorer

As mentioned above, on initial load of the page this will not be displayed (see below), however, on refresh of the page the page then loads. We are aware that VeryPDF uses shared components with internet explorer so would be very interested to know if this has been reported to you previously or maybe a Microsoft bug that you have seen before?


Thanks for your message, can you please create a remote desktop account on your test machine? if so, we will login your system to debug this problem.


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