I can’t print from Word to PDF file correctly

Well, we still have the same problem...
 
The client will not allow any remote connection to the server, as it's a production server...
 
As I mentioned before, if I print to the "PDFcamp Printer" from any application, the appropriate PDF file gets generated, except with MS Word where a blank PDF gets created (I attached an example).
 
I tried uninstalling and re-installing all of the related applications (PDFcamp 2.3, doc2pdf 2.5, MS Office 2010), without success.
 
I tried to recreate the issue on other computers, without any success either.
 
Any other suggestions?  I'm at the end of my leash with this...
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We suggest you may uninstall PDFcamp Printer v2.3 from your computer first, download and install PDFcamp Printer x64 v2.5 from following URL,

http://www.verypdf.com/pdfcamp/pdfcamp-printer-x64.exe

after you installed PDFcamp Printer x64 v2.5, please print your Word document to PDFcamp Printer and save to a new PDF file, will you get it work at this time?

VeryPDF

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