I can’t print from Word to PDF file correctly

Well, we still have the same problem...
The client will not allow any remote connection to the server, as it's a production server...
As I mentioned before, if I print to the "PDFcamp Printer" from any application, the appropriate PDF file gets generated, except with MS Word where a blank PDF gets created (I attached an example).
I tried uninstalling and re-installing all of the related applications (PDFcamp 2.3, doc2pdf 2.5, MS Office 2010), without success.
I tried to recreate the issue on other computers, without any success either.
Any other suggestions?  I'm at the end of my leash with this...
We suggest you may uninstall PDFcamp Printer v2.3 from your computer first, download and install PDFcamp Printer x64 v2.5 from following URL,


after you installed PDFcamp Printer x64 v2.5, please print your Word document to PDFcamp Printer and save to a new PDF file, will you get it work at this time?


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