Dear support team,
Our application system is using VeryPDF
but recently the process often gets hanged and when we checked the
Task Manager, we saw some processes (e.g. doc2pdf.exe) that were
executed last time were still there and it seems that is causing the trouble
because once we killed the process, Word file conversion was done successfully.
We have been using VeryPDFPro for a few years and we have never had this trouble before. It started happening in the last 1 month.
Please kindly advice where we should check it.
Thank you for your support in advance.
We suggest you may kill doc2pdf.exe or reinstall VeryPDF Pro Converter to try again, this may solve this problem to you, please to try.