love the product but two questions

2 questions for VeryPDF product:

1.  I copy a  pdf file and it shows the file size as zero. This just started – have I changed a setting?
2. There are a few mistakes when converting (double ff) any way to correct these (rather minor).
Thanks !
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Do you wish convert PDF file to other formats?

If possible, can you please email to us your sample PDF file and your Order ID (if you have)? after we checked your sample PDF file, we will figure out a solution to you shortly.

VeryPDF
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1. The program is not working on my laptop.
2. There a few typos (double ff - is not recognized(effect))  when I convert on my desktop.

Any advice appreciated. Love the program.
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We apologize for any inconvenience this may have caused to you, we will research this problem shortly, we will try to include a fix for this problem into the next version of our product, we will let you know after the new version is available, thanks for your patience.

VeryPDF
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No problem. Let me know in the fix is ready. The product is money well worth spent on my behalf. I can do a batch conversion of many PDF files and that is saved me a lot of time.
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Thanks for your message, we will let you know after new version is ready, thanks for your patience.

VeryPDF

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