VeryDoc PowerPoint to Flash Issue

I am looking for a PowerPoint to Flash converter. I downloaded your trial version and have been testing it. From what I have seen, your version is the best and least expensive.

I have about 100 PowerPoint presentations to convert to flash. I tested 20 of them. They were produced over the years using various versions of PowerPoint, and are all in the PPT format. However, in converting them using your most recent trial version, I ran into a problem when using both the VeryDoc.com PowerPoint to Flash Converter and the VeryDoc.com PowerPoint Converter programs.

In the PowerPoint presentations that had problems converting, once your program converted each slide, and before it finished, I got an error message in a pop-up box from Windows that states the following:

“VeryDoc.com PowerPoint to Flash Converter has stopped working”

At this point, the program would crash and close once you clicked on the pop-up box.

It would never finish completing the creation of the html and swf files.

This happened in half of the presentations out of the 20 I tested.

The best I can tell is that in many of the PowerPoint presentations, there are special characters outside the standard ASCII character set range, which your program will not recognize when trying to create the flash and html files. As a result, it crashes, since it doesn’t know what to do with them.

I would like to buy the program. Have you encountered this problem before?

I have thousands of slides, so looking through each slide is not the answer because of a special character in them. I can view ALL of these presentations, and can also convert them to PDF and images such as JPGs without problem. The issue is definitely  within your program.

Can you have your developers look into it and address this problem? If this can be fixed, I will buy VeryDoc.com PowerPoint Converter immediately.

If this is the cause, which I believe it to be, your program may be able to be fixed by making the following changes as stated in the Microsoft support document Q238833 at the following link:

http://support.microsoft.com/kb/238833

"Special character" refers to any character outside the standard ASCII character set range of 0x00 - 0x7F, such as Latin characters with accents, umlauts, or other diacritics. The default encoding scheme for XML documents is UTF-8, which encodes ASCII characters with a value of 0x80 or higher differently than other standard encoding schemes.

Most often, you see this problem if you are working with data that uses the simple "iso-8859-1" encoding scheme. In this case, the quickest solution is usually the first listed prior in the RESOLUTION section. For example, use the following XML declaration:

<?xml version="1.0" encoding="iso-8859-1" ?>
<rootelement>
...XML data...
</rootelement>

Thank you & God Bless!
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Thanks for your message, can you please let us know what version of MS PowerPoint application that you are using? If a PPT file crash in PowerPoint to Flash Converter, you may open this PPT file in MS PowerPoint application, save it to a new PPT file, and use PowerPoint to Flash Converter to convert new PPT file to SWF file again, we hoping this way will work better for you, you may give it a try.

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