help with pdf password remover: unable to remove the user password

dear sir/ma'am,

I would like to request for your help with removing the user password from one of the pdf files. I am in the process of evaluating the  the pdf password remover, however, I am unable to remove the password. upon running the file through the pdf password remover & supplying the user password, it generates an error saying the user password is incorrect & so, the password cannot be removed. while I am able to open the same file by using the same password in adobe reader x 10.

Please help.

if needed, I may even provide the file for necessary analysis.

with kind regards,
Can you please email to us your sample PDF file for checking?

Dear Sir,

attached is the pdf in question. i am afraid, i don't have an order ID
number as i am right now using the trial version of the product & came
across this error during the demo usage.

the password for opening the pdf would be:


I am able to open the file with adoe reader 10 but the pdf password
remover treats this  password as incorrect. please help. I really like
the product & would want to buy the full version for sure.

with kind regards,
Please input “bhar1401” into user password and owner password fields,
then you will decrypt your PDF file properly, please refer to
following screenshots,



dear sir,

thank you very much for your kind help. i have been able ot remove the password from the file. it worked.

thank you once again.

with kind regards,
Thank you for your message.


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