1) Is there a version of.exe available yet, that is compatible with IE9?
2) One of our clients still works on Windows 2000 (with IE6) and.exe does not work in this setting. Is this a known issue? Is there a workaround or different version of the software that does work on Windows 2000?
With kind regards,
>>1) Is there a version of htmltools.exe available yet, that is compatible with IE9?
We haven't released the new version of htmltools.exe application yet, we will let you know after new version is ready, thanks for your patience.
>>2) One of our clients still works on Windows 2000 (with IE6) and
>>htmltools.exe does not work in this setting. Is this a known issue? Is
>>there a workaround or different version of the software that does work on Windows 2000?
Htmltools.exe does support Windows 2000 (with IE6).
Can you please let us know what error message did you encounter when you run htmltools.exe on Windows 2000 system?
Thanks for your answer.
When I tested at the client on Windows 2000 I just got 'Result = error', I don't think there was a more specific error message. If there is anything I could do to get a more detailed error-report, let me know and I will contact this client to run a test.
I have test htmltools.exe on our Windows XP with IE6, everything is fine, I haven't Windows 2000 system at hand, so I can't test htmltools.exe on Windows 2000 system easily.
Do you wish renew gold support and create a remote desktop account on your test machine? If so, we will able to login your system to research this problem asap.
We don't have a Windows 2000 system at hand either, we have this problem at one of our clients that uses our software with htmltools embedded. It would be difficult to setup a remote-desktop session to this client. I have tested on XP with IE6 as well, without any problems.
I don't know if this problem caused by permission restrictions in your customer's Windows 2000 system or not, I suggest you may ask your customer to login in Windows 2000 system by administrator user account, and run htmltools.exe to try again, maybe administrator will work better.