SPL files not generated with HookPrinter SDK installed

Hello,

I have found that sometimes the SPL files are not generated after I have installed the HookPrinter SDK, even if I uninstalled and re-installed again.

The printer is USB printer, and the virtual printer has also been tried.

I just followed the readme.pdf in the HookPrinter.zip, how can I check what I did wrong, or if it is a bug?

Thanks a lot!
Customer
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I checked the VeryPDF-HookPrinter.log in C:\Users\Administrator\AppData\Local\Temp:
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[2017-08-08 12:13:09][PID:184912][Uedit32.exe] [PrnModule] Callback EndDocCallback, FindAndCopy: C:\Windows\system32\spool\PRINTERS\*.spl, found 0 files.
[2017-08-08 12:13:09][PID:184912][Uedit32.exe] [PrnModule] >
[2017-08-08 12:13:09][PID:184912][Uedit32.exe] [PrnModule] Callback EndDocCallback, FindAndCopy: C:\Windows\system32\spool\PRINTERS\*.shd, found 0 files.
[2017-08-08 12:13:09][PID:184912][Uedit32.exe] [PrnModule] >
[2017-08-08 12:13:10][PID:184912][Uedit32.exe] [PrnModule] Callback EndDocCallback, FindAndCopy: C:\Windows\system32\spool\PRINTERS\*.spl, found 0 files.
[2017-08-08 12:13:10][PID:184912][Uedit32.exe] [PrnModule] >
[2017-08-08 12:13:10][PID:184912][Uedit32.exe] [PrnModule] Callback EndDocCallback, FindAndCopy: C:\Windows\system32\spool\PRINTERS\*.shd, found 0 files.
[2017-08-08 12:13:10][PID:184912][Uedit32.exe] [PrnModule] >
------

From the log, it tells that 0 files found under C:\Windows\system32\spool\PRINTERS, but I monitored carefully that the SPL and related files will be generated temporarily and then deleted, just did not copy to the C:\Users\Administrator\AppData\Local\Temp folder ...

How to resolve this problem?

Thanks!
Customer
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Though the SPL can not be generated in C:\Users\Administrator\AppData\Local\Temp folder, the evaluation popup dialog window can be shown correctly, looks like the HookPrinter failed to capture the SPL files under C:\Windows\system32\spool\PRINTERS timely and copy them to C:\Users\Administrator\AppData\Local\Temp folder ...

Or is there any setting wrong with me?

Customer
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I found the temporary files under C:\Windows\system32\spool\PRINTERS are 00009.SPL and 00009.SHD, but 00009.SPL is 0K, while 00009.SHD is 2K, will the file size be related?

Will the OS version be related ? Or any windows OS is OK ?

Any help is highly appreciated! Currently blocked by this issue ...

Customer
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I created a test DOC file in MS Word, found the same, SPL file is 0K, while SHD is 5K,
but I used a virtual PDF printer named "PDF Printer", is it the root cause?

I am now trying the standard Windows Printer ...

For the real printer, seems the same problem ...

Customer
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Sorry! please IGNORE my previous post.

For the real printer, The SPL file as snapshot printer.png shows, and the log also as below:
VeryPDF-HookPrinter.log:
---
[2017-08-09 17:31:52][PID:8372][EmicroMHT.Client.exe] [PrnModule] Callback EndDocCallback, FindAndCopy: C:\Windows\system32\spool\PRINTERS\*.spl, found 0 files.
[2017-08-09 17:31:52][PID:8372][EmicroMHT.Client.exe] [PrnModule] >
[2017-08-09 17:31:52][PID:8372][EmicroMHT.Client.exe] [PrnModule] Callback EndDocCallback, FindAndCopy: C:\Windows\system32\spool\PRINTERS\*.shd, found 0 files.
[2017-08-09 17:31:52][PID:8372][EmicroMHT.Client.exe] [PrnModule] >
---

The SPL got proper size now ,but in the TEMP folder, still did NOT find it there ...

Customer
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I have double checked this problem in your system, I can get hook SDK without any problem, please look at attached screenshot, please print a Word document to either printer, you will get SPL file in temporary folder properly.

VeryPDF
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Thanks for kind help!

Now looks normal and works good! What steps you have done for this?

I only noticed that you used install64.bat to install the HookPrinter, is it a must on windows 64 bit system? I only used the install32.bat, since I thought it should be also compatible with 64 bit windows?

Customer
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VeryPDF HookPrinter SDK:

http://www.verypdf.com/app/hookprinter/index.html
http://www.verypdf.com/app/hookprinter/try-and-buy.html#hookprinter-sdk

>>Now looks normal and works good! What steps you have done for this?

Because you haven't install HookPrinter properly, you need run a CMD window by administrator privilege, run following command line to register HookPrinter into your system, you will get it work fine,

install64.bat

>>I only noticed that you used install64.bat to install the HookPrinter, is it a must on windows 64 bit system? I only used the install32.bat, since I thought it should be also compatible with 64 bit windows?

Yes, you must run install64.bat to install it into your system.

On 32bit system, you need run install32.bat to install it into your system.

VeryPDF

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