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htmltools.exe hangs after '[OK] Register 'htmlsdk.dll file (memory)' message

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11:53 am
October 6, 2011


Martijn_K

New Member

posts 2

We're using a program that calls the htmltools.exe with some parameters. I can see in de taskmanager that htmltools.exe is running, but we don't get any response.

We are using the program within a citrix session on a Windows 2003 server.

 

I see (in a process explorer) that htmltools starts with te following parameters:

-$ XXXXXXXXXXXXXX -pdfa -nocenter -fitpage -width 595 -height 842 -emfheight 842 -delbreakpagetext -breakpagebytext "###paginaeinde###" -playemf2 "R:\XXXXXXX.html"

 

When i run this on my own PC (Windows XP) it works fine. The problem only occurs on a Windows 2003 server. Also with the admin account.

 

I ran this command with the debug options. This is the response i get.

 

Thank you for choosing our product.
htmltools.exe -$ XXXXXXXXXXXXXX -pdfa -nocenter -fitpage -width 595 -height 842 -emfheight 842 -delbreakpagetex
t -breakpagebytext ###paginaeinde### -playemf2 Q:\655386_voorbladtemp.html -debu
g
Start the conversion…
Q:\655386_voorbladtemp.html ==> Q:\655386_voorbladtemp.pdf
Convert HTML to other formats: "Q:\655386_voorbladtemp.html"=>"Q:\655386_voorbla
dtemp.pdf"
[OK] Create virtual 'htmlsdk.dll' file properly.
[OK] Register virtual 'htmlsdk.dll' file, return code = -2147287037.
[OK] Register 'htmlsdk.dll' file (memory).

 

Then the command promt hangs and htmltools is still running on the background.

 

I hope you've got a solution for this problem.

4:23 am
October 7, 2011


VeryPDF

Admin

posts 136

This problem has been solved in latest version of htmltools.exe application, please download latest version of htmltools.exe application from our website to try again,

 

http://www.verypdf.com/htmltoo…..ex.html#dl

7:27 am
October 7, 2011


Martijn_K

New Member

posts 2

I've downloaded the zip from the link, but we already have version 2.6.0.1 of htmltools.

12:35 am
October 8, 2011


VeryPDF

Admin

posts 136

Can you please create a remote desktop account for us? after we logged into your test machine, we will figure out a solution for you asap. We suggest you may share your PC or Server by TeamViewer, TeamViewer can be downloaded from following website,

http://www.teamviewer.com

after you installed TeamViewer, please email to us your TeamViewer's ID and Password, please also arrange your test machine running at 24 hours, after we logged into your test machine and solved the problem, we will send an email to you, then you can close the TeamViewer application.

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