Problem PDF - Unable to convert it to TIF via SDK

We are having problems converting the attached PDF to a TIF file via the VeryPDF SDK we purchased for our client.  Below is the order information when we bought the SDK.

We get a 0-byte TIF file when we try to convert the attached PDF to TIF.  The PDF file opens fine in Adobe Reader and I was able to convert it to TIF using a different product.

Could you tell what is ‘different’ about this PDF to make it unreadable by VeryPDF SDK?  Is this a known problem that maybe a later version has a fix for or you perhaps plan to release a fix for reading these types of PDF files?

Thank you very much!
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That sounds good, we can probably wait for the fix in your next release.

However, can you tell me even a little bit of information on what is wrong with this PDF and if you specifically will add a fix to the next version for this problem?
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Your PDF file has a wrong version number, the version number is 1.3, but in fact, it is a PDF 1.6 format, this is the reason of this problem.

You can also open this PDF file in Adobe Acrobat, save to a new PDF file, then you can convert new PDF file correctly.

VeryPDF

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Problem converting foreign language stories with PDFcamp Printer

We are running into an issue where we are seeing the following attached output when converting foreign language stories or using the email option to create emails.    See attached email the output I get from the email pdf options. 
Is this supported today with PDFCamp 2.5 or can you suggest what we can do to try and get around the problem?
Thanks,
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Can you please provide a detailed description of the problem you are experiencing? including all steps required to reproduce the problem (this will greatly expedite your support request), after we can reproduce your problem in our system, we will figure out a solution to you asap.

You can also email to us the input document (HTML or DOC or others) for test, we will try to use your sample document to reproduce this problem.

VeryPDF
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Can you please send me the instructions for me to manually do the email function to convert an html doc and automatically create a new message with the converted doc attached?   We have PDFCamp v2.5 installed and utilize pdfout.dll as well. 

Thanks,

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Please refer to examples at following web page,

http://www.verypdf.com/pdfcamp/test_all_functions.html

you can click "MailPDF" button to convert HTML file to PDF file and attach it to a blank email.

VeryPDF
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Hi,

The buttons are unresponsive on a Windows 7 PC.  After enabling add-on and clicking on buttons does nothing even though PDFCamp printer is installed.   I noticed that the pdfout.dll version is 2.1.0.1 and not sure if that has anything to do with the problem. 

Anyway, we noticed that if we print directly to PDFCamp printer the doc looks fine but for whatever reason when we use the email feature it doesn't.   Is it possible to simulate this conversion from the command prompt?   If so can you please send instructions to convert this html page we have to PDF and email via command line to see what happens?   Is the conversion when directly printing different from when trying to email?

Attached is a story that fails for us when using the email feature.  
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Are you using 64bit Internet Explorer? If yes, please run 32bit Internet Explorer to try again, we hoping "MailPDF" button will work fine in the 32bit Internet Explorer application.

The command line option doesn't support "Send PDF file by email" option, this option is supported in pdfout.dll library only.

If you still have same problem, you may create a remote desktop account on your test machine, after we logged into your test machine, we will research this problem for you asap.

VeryPDF
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No I was running IE 32bit on Windows 7 32bit but maybe it is due to the version of pdfout.dll that we have?  We have the version I mentioned below.

Anyway, were you able to convert the doc I sent you using pdfout.dll to see if it works fine?  That's one of the source docs that fail when trying to email.  

Also, what is the difference between printing to PDF vs emailing as far as the conversion goes?  Does it use a different converter?
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>>No I was running IE 32bit on Windows 7 32bit but maybe it is due to the version of pdfout.dll that we have?  We have the version I mentioned below.
>>Anyway, were you able to convert the doc I sent you using pdfout.dll to see if it works fine?  That's one of the source docs that fail when trying to email.  

We can convert your HTML file to PDF file and attach it to email without any problem, please open attached HTML file to IE, click "Print to PDFcamp" button, can you get a PDF file in email?
>>Also, what is the difference between printing to PDF vs emailing as far as the conversion goes?  Does it use a different converter?

They haven't too much difference, "Printing to PDF" is just create a PDF file, "Email PDF" will create a PDF file first, and then attach it into an email.

If you still have same problem, you may create a remote desktop account on your test machine, after we logged into your test machine, we will research this problem for you asap.

VeryPDF
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Hi,

See attached the code we currently have to send emails from within our app.  This is probably the original code we got and doubt it has changed over time.  Can you please take a look to see if everything looks fine with regards to PDFCamp or if we are missing anything that might be causing this issue when using this method? 

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Your code seems no problem, how do you run this code? Did you run it from client side? If you run it at client side, hh3.SendEmail() code will invoke local email client without any problem, however, if you will run it on the server side, hh3.SendEmail() code can't popup the email window, that email window will block the conversion.

We sure this problem is caused by system issues in your system, if possible, you may contact me via skype, I will assist you via skype online asap, please feel free contact me when you online.

VeryPDF
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Can you please test with the sample provided and let me know if you can see if the story gets converted correctly. 

Steps to recreate:
Save attached htm to desktop or other location Open saved doc (do not open directly from email as control may not initialize depending on windows version) Depending on browser you will get a warning that ActiveX is disabled.  Allow blocked content. 
Once controls have been enabled, click on Email button Email would open up with converted attachment For us the subject and all characters are printing as ???  (attaching our result email as well)

Please take a look and let me know if you can also reproduce.   Again, we are using PDFCamp 2.5 with pdfout 2.1.01 (attached)
Not sure if problem is because the pdfout.dll is not fully compatible with PDFCamp v2.5.  We were told to use our existing pdfout.dll as there was no new file in v2.5. 
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Please by following steps to try again,

1. Please download and install PDFcamp Printer x64 v2.5 (64bit Windows) from following URL,

http://www.verypdf.com/pdfcamp/pdfcamp-printer-x64.exe

2. Go to "Devices and Printers" and rename "PDFcamp Printer" to "PDFcamp Printer Driver",

3. Open your HTML file in IE, click "Email" button, then you can convert this HTML file to PDF and attach it to email file automatically.

The step 2 is important, you need rename the printer to "PDFcamp Printer Driver", please notice this matter.

VeryPDF

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For some reason this exe does not work especially on the Windows 7 32bit machine.   After I installed it, I couldn’t see any devices in ‘Devices and Printer’ and uninstalling didn’t correct that problem either.  Eventually had to restore the PC to a previous state to fix that issue.  

Even on a 64bit machine, clicking on the email icon didn’t do anything with the new exe.   Can you please take a look and provide an updated exe that would work on a Windows 7 32bit machine to test?
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The following download EXE does support both 32bit and 64bit Windows system,

http://www.verypdf.com/pdfcamp/pdfcamp-printer-x64.exe

if you still can't install this PDFcamp Printer Driver correctly, can you please create a remote desktop account on your test machine? after we logged into your test machine, we will research this problem for you asap.

VeryPDF

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Some questions for DWG to Vector Converter

Hi, Sir,
I'm very insterest in DWG to Vector Converter. And I have 3 questions.
No 1: one lincense for one machine or for my one end-user?
No 2: I must give the registration key to my customer, or not?
No 3: how to use the converter? I think that I should use it in my appliations, where it would be called.
Thanks.

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Hi,

>>No 1: one lincense for one machine or for my one end-user?

One License is for one machine.

>>No 2: I must give the registration key to my customer, or not?

You can register the product on the computer, then all users on this computer can use this product without any problem, you needn't give the user to your customer.

>>No 3: how to use the converter? I think that I should use it in my appliations, where it would be called.

You can call it from your code to convert DWG file to PDF file directly,

dwg2vec.exe C:\test.dwg C:\out.pdf

for example,

Shell("C:\dwg2vec.exe C:\test.dwg C:\out.pdf");

Thank you!
VeryPDF

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If I have registered one compute, can  I unregister it, and then register another compute freely?
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Yes, you can uninstall it from a machine and move to another machine, that's no problem.

VeryPDF

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Will your PDF Stamp product support Linux system?

I’m interested in your PDF Stamp product; would you be so kind to tell me if it can be installed in  Linux server running PHP 5.2.13?
Thanks a lot.

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Our PDFStamp is a Windows product, it doesn’t support Linux system, sorry for this matter. However, you can use WinE to run our PDF Stamp GUI or PDF Stamp Command Line product on the Linux system, we hoping this solution will helpful to you.

VeryPDF

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doc2any DCOM permissions

I have downloaded a copy of your doc to any file converter to trial it in web service we are building.

I have used the following code to call the doc2any.exe

Process proc = new Process();
proc.StartInfo.FileName = @"C:\\doc2any.exe";
string strArguments = "";
strArguments += " D:\\temp\\sample.doc D:\\temp\\out.rtf";
Console.WriteLine(strArguments);
proc.StartInfo.Arguments = @strArguments;
proc.Start();
proc.WaitForExit();

This works fine on my local visual studio machine but when I move the web service to our server it fails.

If I run the command line manually on the server I can call C:\\doc2any.exe D:\\temp\\sample.doc D:\\temp\\out.rtf and it works fine.  It only fails when the we service tries to make the call to the process.

The event log gives the following 3 errors:

Faulting application name: doc2rtf.dll, version: 2.6.8.0, time stamp: 0x49c11ee5
Faulting module name: doc2rtf.dll, version: 2.6.8.0, time stamp: 0x49c11ee5
Exception code: 0xc0000005
Fault offset: 0x00282bf8
Faulting process id: 0x103c
Faulting application start time: 0x01cc1abbe32543e2
Faulting application path: C:\Windows\TEMP\doc2rtf.dll
Faulting module path: C:\Windows\TEMP\doc2rtf.dll
Report Id: 26d1581a-86af-11e0-ae4a-00155d004a19

--------------------------------------------------------------------------------------------------------------

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: doc2rtf.dll
P2: 2.6.8.0
P3: 49c11ee5
P4: doc2rtf.dll
P5: 2.6.8.0
P6: 49c11ee5
P7: c0000005
P8: 00282bf8
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_doc2rtf.dll_816816e45ee728be513fec1e167e2b79219af_05ee0dae

Analysis symbol:
Rechecking for solution: 0
Report Id: 26d1581a-86af-11e0-ae4a-00155d004a19
Report Status: 4

--------------------------------------------------------------------------------------------------------------

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: doc2rtf.dll
P2: 2.6.8.0
P3: 49c11ee5
P4: doc2rtf.dll
P5: 2.6.8.0
P6: 49c11ee5
P7: c0000005
P8: 00282bf8
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_doc2rtf.dll_816816e45ee728be513fec1e167e2b79219af_05ee0dae

Analysis symbol:
Rechecking for solution: 0
Report Id: 26d1581a-86af-11e0-ae4a-00155d004a19
Report Status: 0
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We are using Microsoft Server 2008 R2 with IIS7.  Any help would be gratefully received as your product is just what we are looking for, providing we can get it working.

Many thanks

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Hi,

You need give enough permission to MS Word DCOM service, please look at following web page for more information,

http://www.verydoc.com/doc-to-any-faq.html

VeryPDF

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