VeryPDF Knowledge Base

I am running Windows7 Professional 64 bit OS.

I downloaded PDFcamp V2.3 and ran the setup but it does not appear on the programs list and I cannot select it as a printer.

Am I doing something wrong or is this a Windows7 issue.  Your Support page refers to both XP and Vista but not Windows7.

Regards
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Please download PDFcamp Printer x64 v2.5 from following page to try, PDFcamp Printer x64 v2.5 does support both 32bit and 64bit systems,

https://www.verypdf.com/pdfcamp/pdfcamp.htm#dl

VeryPDF
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Hello,

I purchased PDFcamp x64 v2.5 and it works, however, I have two new problems.

PROBLEM 1
========
It has started to behave in a very strange way. It keeps popping up with the File Save menu (where you are asked for the file name of the PDF) and it always shows the file name as being:

Remote Desktop Redirected Printer Doc.pdf

It is so annoying that I have had to uninstall.

PROBLEM 2
========

In the 32-bit version, if you specify a PDF name that already exists, you are given the option Overwrite, Insert at beginning, Add at end.

The ability to ADD was one of the most attractive features of PDFcamp.

The 64-bit version does not allow this. All you can do is overwrite.

Thanks and regards
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>>PROBLEM 1

You can set the default output filename to PDFcamp Printer x64 v2.5 version, please by following steps to set the output filename,

1. Please open "C:\Program Files\PDFcamp Printer (x64) v2.5\config.ini" file in notepad, change the "EmptyFileNameAfterPrinting" to "0", save it, when you print a document to PDFcamp Printer on 64bit system, PDFcamp Printer will not clear the "AutomaticDirectory" value in registry,

[options]
EmptyFileNameAfterPrinting=0

2. Please set following registry items on 64bit system,

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432node\verypdf\pdfcamp
HKEY_CURRENT_USER\SOFTWARE\WOW6432node\verypdf\pdfcamp
HKEY_CLASSES_ROOT\VirtualStore\MACHINE\SOFTWARE\Wow6432Node\verypdf

AutomaticDirectory=C:\out.pdf   Type is: "REG_SZ"
AutomaticOutput=1               Type is: "REG_DWORD"
AutomaticValue=2                Type is: "REG_DWORD"
AutoView=0                      Type is: "REG_DWORD"

Please double check the "Type" carefully, if you use "REG_SZ" type for "AutomaticOutput" or "AutomaticValue" or "AutoView", your values will not work.

3. OK, please a document to PDFcamp Printer on 64bit system, you will get a PDF file at specified path, it doesn't popup save as dialog now.

If you still have same problem, please create a remote desktop account on your test machine, after we logged into your test machine, we will research this problem for you asap.

>>PROBLEM 2

We apologize for any inconvenience this may have caused to you, PDFcamp Printer x64 v2.5 doesn't support Append and Insert options, we will try to support this option in the future, we will let you know after these features are available, thanks for your patience.

VeryPDF

I am assigned to this case.

1. Due to our company confidential policy, we can not open remote access to you at this moment.

2. I double checked the system which customer provided to us. It is a English version of windows 2003 64 bit system. The local setting is German. Installed German version of Excel 2007 and German version of adobe reader.

3. I do not have MS word in this system. But I did a test based on you instruction by using notepad. Here is my steps:

a. Run notepad application, create a text file with it, set paper size to A4 paper,
2. Select A4 paper on PDFcamp Printer too,
3. Print this text file to PDFcamp Printer, I got a PDF file,
4. The page size of output PDF file is English letter. You can see the pdfcamp driver version is 2.1. Even though we have upgraded it to 2.2 and higher. See the attach PDF file.

4. Very interesting as mentioned in another email, that re-install the pdfcamp driver to 2.2 or 2.5 does not make any difference. The PDF output always shows the document is generated by pdfcamp driver 2.1. See the quote from her email below. Customer was running v2.1. So we tried to update it to 2.5. We uninstalled the 2.1 and reinstalled the single setup of 2.5. Then i did a print again. Still same issue.

5. So, the question now is:

a. Is the pdfcamp driver 2.1 is the root cause of this issue ?
b. Is there a way to completely remove this 2.1 version pdfcamp driver. so that we can upgrade to new version and see what will happen?

Many thanks in advance,
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>>a. Is the pdfcamp driver 2.1 is the root cause of this issue ?

This is indeed a strange problem, we haven’t hear about this problem before.

Just for checking, please check the value of “PageSizeAutoDetect” in registry, if “PageSizeAutoDetect” is 1, please change it to 0, and print your text file to PDFcamp Printer v2.1 with A4 paper size to try again, can you get A4 PDF file at this time?

HKEY_CURRENT_USER\Software\verypdf\pdfcamp
PageSizeAutoDetect=0           [REG_DWORD]

>>b. Is there a way to completely remove this 2.1 version pdfcamp driver. so that we can upgrade to new version and see what will happen?

Please refer to following web page about how to remove the PDFcamp Printer v2.1 by manual,

https://www.verypdf.com/pdfcamp/support/remove.html

after you removed the PDFcamp Printer v2.1 completely, you can reinstall PDFcamp Printer x64 v2.5 to try again.

VeryPDF
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I have tested it based on your suggestion.

1.  The registry of the troubled system does not have "PageSizeAutoDetect" . I manually added it under HKEY_CURRENT_USER\Software\verypdf\pdfcamp and set the value to 0 as indicated in your email. Print the same text file with A4 paper size. I still get English letter size. The same as before. Nothing really happens.

2. Followed the instruction based on the https://www.verypdf.com/pdfcamp/support/remove.html.  Here is what I did
a. run the uninstaller
b. stop the print spool service
b. I did not find any pdfxp.dll, pdfprn.dll or pdfui.dll under C:\windows\system32. My system is 64bit win2003 R2.
c. I can not find the "PDFcamp Printer Properties" since pdfcamp driver has been removed by uninstaller. So, have no way to delete the PDFcamp entry from Ports tabs under "PDFcamp Printer Properties".
d. Reinstall pdfcamp driver 2.5
e. reboot machine
f. print the same text file with page size set to A4 for both text file and pdfcamp driver.  I still get English letter instead of A4. It still shows the pdf file is generated by pdfcamp
2.1 driver.

What should do next?
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We apologize for any inconvenience this may have caused to you, the "https://www.verypdf.com/pdfcamp/support/remove.html" instructions are work for PDFcamp Printer 2.1, 2.2 and 2.3 versions on 32bit Windows system, the PDFcamp Printer x64 v2.5 system hasn't pdfxp.dll, pdfprn.dll or pdfui.dll files.

We guess your Letter paper problem maybe caused by some special settings in the Windows system, can you please create a remote desktop account on your test machine? After we can reproduce this problem on your test machine, we will able to figure out a solution to you quickly, this will save your time a lot.

VeryPDF