Product's name: PDFcamp Printer (PDF Writer)
Product's version number: v2.3
Your Operating System: WinXP Professional
If you have purchased the software, please contain your Order ID: XXXXXXXX
Please provide a detailed description of the problem you are experiencing, including all steps required to reproduce the problem (this will greatly expedite your support request):
When I print a Word document (.doc or .docx), the .pdf is blank. This doesn’t happen on other files; .xls, .xlsx, .pub, .jpg, .ppt, .pptx, accdb….
If your support request has attachments, please email your support request with all attachments to us, any information you submit to us will of course be kept strictly confidential:
attached are printscreens of my steps
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I have tried print a DOCX file from MS Word 2010 to PDFcamp Printer v2.3 just now, I can create a correct PDF file without any problem.
Just for checking, please open your DOCX file in MS Word 2010, select and copy all contents to a new blank Word document, print new Word document to PDFcamp printer again, can you create a correct PDF file at this time?
additionally, you can also download PDFcamp Printer x64 v2.5 (64bit Windows) from following page to try,
https://www.verypdf.com/pdfcamp/pdfcamp.htm#dl
after you installed PDFcamp Printer x64 v2.5, please print your DOCX Word document to PDFcamp Printer, you will able save to a new PDF file properly, we hoping PDFcamp Printer x64 v2.5 will work better for you.
VeryPDF
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Hi,
I use PDFCamp printer 2.5 (32 bit) and I am losing content when printing files. For example, in a chart the content is lost but the chart frame is there. It happens mostly when printing PDFs. If I print a PPT to CampPDF, seldom an issue.
Please send your PPT file to us at http://support.verypdf.com, our support team will assist you asap.
VeryPDF