We have an issue printing a german A4 format out of Excel via VeryPDFCamp Driver

I was told by our Dev department that we are still under the 1 year VeryPDF one year Gold Support Plan.

We have an issue printing a German A4 format out of Excel via VeryPDFCamp Driver.

Please let me know if all is fine with our contract so i send you more details about the issue then.
Thanks for your message, our PDFcamp Printer Driver does support A4 paper size, you can select A4 paper size on PDFcamp Printer, print your Excel document to PDFcamp Printer, you will get a PDF file with A4 paper properly.

If you have any question for this method, please feel free to let us know, we will assist you asap.

OK here the details about the issue.

We do have a customer with a German OS installed. In his environment it is not possible at all to print A4 format. All of the prints are letter format. At first we thought its an TM1 issue but its not. Because we already see the problem without using TM1. Means a plain excel sheet was printed.

Customer was running v2.1. So we tried to update it to 2.5. We uninstalled the 2.1 and reinstalled the single setup of 2.5. Then i did a print again. Still same issue.
Within the properties of the document you can see its an Letter formatted page. I checked all of the printer settings within the properties of the printer. All was set to A4.

Another strange thing .... even tho 2.5 was installed (as we also see in registry and control panel) the document properties is saying v2.1.

In registry i checked the page size and it is set to 7 witch is A4.

We do have a testcase here if you need anything.

We do have two issues is guess:

1. In document it seems like the update did not work
2. Installing pdfcamp to a German OS seems to cause the issue.

Thx a lot for your help in advance
We apologize for any inconvenience this may have caused to you, is this problem appear on German Windows system only? Can you reproduce this problem on your English Windows system?

If this problem is appear on German Windows system only, can you please create a remote desktop account on your test machine? After we logged into your test machine, we will figure out a solution to you asap.

Also, can you work fine by following steps? Such as,

1. Run MS Word application, open a Word document, set paper size to A4 paper,
2. Select A4 paper on PDFcamp Printer too,
3. Print this Word document to PDFcamp Printer, you will get a PDF file,
4. What is paper size of output PDF file? Is it A4 paper size?


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