We are having an issue with the docPrint Pro software. When we use it on a desktop computer with Windows XP, it generates pdf reports with margins. When we use it on our server with Windows Server 2008 r2 64-bit, it generates pdf reports with no margins. Please see my examples below.
This pdf was done on a desktop with Windows XP 32-bit Edition. Notice there are margins and notice the printing preferences options
Notice how we have all the printing preferences on the installation on Windows XP, including the option to set margins.
Now, This pdf was done on our server which has Windows Server 2008 R2 64-bit Edition. Notice there are no margins.
Notice how on the server, we don’t have the same printing preferences options as the desktop, and we don’t have an option to set margins. This pdf was done on our server which has Windows Server 2008 R2 64-bit Edition. Notice there are no margins.
I really need to get this fixed asap. This issue is severely hampering our business processes. Please let me know how we can resolve this. Thank you.
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Are you converting the HTML file to PDF file? If yes, please set the margins in IE application, then you can convert HTML file to PDF file with defined margins.
VeryPDF
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We have done that. That's the point. When we run it in Windows XP, the margins show up fine. When we run it in Windows Server 2008 R2 64-bit , they don't come up. Both operating systems are using Internet Explorer 8 and we use the same margin settings for IE8 in both operating systems, that is why I am wondering if your program may have issues with 64 bit operating systems. Please advise how to fix this problem.
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Thanks for your time on talking in Skype, you can simple set the margins in the IE’s page setup option, you will able to convert your HTML file to PDF file with properly margins.
Also, I have mentioned this solution in the past, please refer to it at below,
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Are you converting the HTML file to PDF file? If yes, please set the margins in IE application, then you can convert HTML file to PDF file with defined margins.
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Maybe I haven’t explain the details of “set the margins in IE application” at that time, sorry for the inconvenience.
However, if you encounter any other problems with docPrint PDF Driver, please feel free to let us know, we are glad to assist you asap.
VeryPDF
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Thank you for your fix, and thank you for your time! After we concluded our skype/webex session, I went to my production server and tested this change there. It worked successfully! Thank you very much, and thank you for meeting at such an early time. I appreciate your help! Thank you very much!
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Thanks for your message, if we can be of any other assistance, please feel free to let me know.
VeryPDF