Hi VeryPDF Support team,
For the last 1.5 years, I’ve been importing emails into a scan/index process using v4.0 of the veryPDF DocPrint tool for the job.
We recently started running a new process through and many of its document are not converting correctly (an example is attached).
I’m not sure if it’s due to the version # or the application listed on the PDF or what.
However, we need to find a way to get past this issue so that we can keep processing things.
Also, if the answer is that v4.0 does not support certain newer versions of PDF (i.e. version 1.3 or higher), then fine, but I’d need to know then if the newer version (5.0) fixes these issues or not and what the cost would be to upgrade our license.
Please get back to us as soon as possible.
Thanks,
=============================
docPrint Pro v5.0 can’t convert this PDF file to image file too, however, we suggest you may download PDF to Image Converter from following web page to try,
http://www.verydoc.com/pdf-to-image.html
you can use PDF to Image Converter t convert this PDF file to image file without any problem.
VeryPDF
=============================
So, you’re saying that we should try to set things up to look and see if the extension is .PDF… and if so, then convert that first to an Image.
Then, for all non .PDF documents and for the after-conversion Image files, we would have to run docPrint against that.
Is that right?
is this possible even? Or do we need to get a different tool now, since docPrint cannot convert all of the doc types we need directly?
=============================
This will not help us unless we can convert anything (the formats that are supported currently with docprint) to TIFF as our existing apps are designed that way.
We also noticed that the PDF files that failed to get converted using docprint had color images on them.
=============================
Thanks for your message, yes, you can call PDF to Image converter to convert PDF files to TIFF files, and call docPrint Pro v4.0 to convert other documents to TIFF files, this solution will helpful to you.
VeryPDF
=============================
also, you can open this PDF file in Adobe Reader, print it to docPrint PDF Driver to create a new PDF file, then you can use doc2pdf.exe to convert the new PDF file to TIFF file without any problem.
VeryPDF