How to install and run VeryPDF PDF Password Remover software in case of false positives from Malwarebytes and Defender free antivirus applications?

Hi VeryPDF,

I have been a satisfied user of PDF Password Remover v6 for a long time.

My PC details are:
Windows 11 Pro, fully updated
Gen 12 CPU, 32 GB RAM

I had to reinstall Windows a few months ago, and just tonight I tried to reinstall PDF Password Remover V6. Installation seemed to go well.

However, when I try to run PDF Password Remover I immediately get an error.

On investigation, immediately after installation, in Program Files (x86), winDecrypt.exe is present.

But as soon as I try to run PDF Password Remover, winDecrypt.exe is strangely removed.

(The last entry above (winDecrypt) is a shortcut to your home page).

In my opinion, the above shows why I get the message that winDecrypt.exe is missing when I double click on.

Please help me to get this software working. (The program is fully legal, i.e. paid-for) under my email address.

Regards,
Customer
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Hi Customer,

winDecrypt.exe maybe deleted by Windows Defender by mistake, please look at following web page for more information,

https://www.verypdf.com/wordpress/202406/how-to-safely-install-and-run-verypdf-pdf-password-remover-software-despite-windows-defender-false-positive-47702.html

VeryPDF
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Hi VeryPDF,

For security on my PC I run Malwarebytes (as well as Windows Defender; the two programs are designed to work together constructively).

Your suggested solution was a great help. I found that the problem was that Malwarebytes was removing winDecrypt.exe whenever PDFPWR called that exe. A simple exclusion within Malwarebytes fixed the issue.

Add Exclusion in Malwarebytes,

image

Add Exclusion in Windows Defender,

image

Thank you for being very quick with a reply.
Customer

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