VeryPDF
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Thanks for your answers, the XXXX department purchased the upgrade last week (please find attached a copy of the E-Mail that was sent to XXXX, confirming their purchase and their key),
I'm trying to make it work, and I'm having problems:
- I installed the latest "VeryPDF PDFcamp Printer v2.3"
- I installed the latest "doc2pdf_com_full_v2.5"
- I'm running MS Word 2010, on a Windows 2003 server
What works:
- I can manually open word, open any document, and manually print to the "PDF Camp" printer.
- The appropriate PDF will be created.
What does not work:
- Running the "html2pdf.exe" application will only generate empty PDF documents.
I attached the documents I'm using to generate the PDF. They are:
- Test.doc (sample word document from Office 2003)
- Test.docx (sample word document from Office 2010)
- Test.PDF (the PDF document generated when running html2pdf.exe)
The command line I use is the following (the paths have been tested and they are ok):
html2pdf "C:\ConvertToPDF\Test\test.doc" "C:\ConvertToPDF\Test\test.pdf" "papertype=0,Overwrite=Yes,OutputLog=y,debugfile=C:\ConvertToPDF\Test\debug.txt"
Also, as you can see, I generated a "html2pdf.log" file and a "debug.txt" file. They seem to show that everything is running ok??
Your help in this matter is greatly appreciated.
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Your command line is no problem.
Can you please create a remote desktop account on your test machine? after we logged into your test machine, we will research this problem for you asap.
VeryPDF
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Sorry for the late reply
The problem is that this happens on a production server, and the server is not really available for sharing
Quick question though: does your software work with Word 2010? Or only Word 2007? I tried to print with other software installed on the server, and they all work:
- Excel 2010 works fine
- Notepad
- Wordpad
- Print a test page from the printer properties page
- Imaging software
- Adobe reader
The only one that does not work and gives out a blank PDF page is Word 2010.
Any other ideas? Uninstall and re-install office?
note: I will try to setup TeamViewer on a test computer and reproduce the problem there, and I'll let you know when that is done.
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Our PDFcamp Printer does support all application which support printing function, so it is support MS Word 2010 without any problem.
Also, I have tried the PDFcamp Printer on our another Win7 system with MS Word 2010 installed just now, I can print a Word document from MS Word 2010 to PDFcamp Printer and create a PDF file without any problem, everything is fine.
Just for checking, I suggest you may install MS Word 2010 and PDFcamp Printer v2.3 to another system to try again, can you get it work on your another system?
VeryPDF
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