Product's name: (PDF Writer)
Product's version number: v2.3
Your Operating System: WinXP Professional
If you have purchased the software, please contain your Order ID: XXXXXXXX
Please provide a detailed description of the problem you are experiencing, including all steps required to reproduce the problem (this will greatly expedite your support request):
When I print a Word document (.doc or .docx), the .pdf is blank. This doesn’t happen on other files; .xls, .xlsx, .pub, .jpg, .ppt, .pptx, accdb….
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attached are printscreens of my steps
I have tried print a DOCX file from MS Word 2010 to v2.3 just now, I can create a correct PDF file without any problem.
Just for checking, please open your DOCX file in MS Word 2010, select and copy all contents to a new blank Word document, print new Word document to PDFcamp printer again, can you create a correct PDF file at this time?
additionally, you can also download x64 v2.5 (64bit Windows) from following page to try,
after you installed PDFcamp Printer x64 v2.5, please print your DOCX Word document to PDFcamp Printer, you will able save to a new PDF file properly, we hoping PDFcamp Printer x64 v2.5 will work better for you.