Descriptions missing from printed report even though they are in the pdf document

One of our customers reported that when printing the pick ticket report, the item description was not being printed on the report.  Upon investigation, the pdf document was verified to contain the item description that was not in the printed report.

Our inventory system generates the pdf report using crystal reports and then uses pdfprint to send the report to the printer.

I have attached two pdf files:
Pickticket.pdf – the pick ticket generated by our inventory system
Scan.pdf – the scan of the printed paper output that the user received

We have found that this issue occurs sporadically.  Once it does occur, stopping and restarting tomcat does not return printing to normal.  Only restarting the server resolves the issue.

Please advise on how to resolve this issue.
We suggest you may add -raster2 parameter to try again,

Pdfprint.exe -raster2 C:\test.pdf

The -raster2 parameter may work better for you.


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