A customer recently encountered issues installing VeryPDF's HookPrinter SDK on a Windows 11 system. Despite following the documentation, the installation did not proceed as expected, and key files did not appear in the user directory. This article will walk through troubleshooting steps, including addressing potential conflicts with antivirus software and resolving crashes in applications like Word and Notepad.
https://www.verypdf.com/app/hookprinter/index.html
Problem Description
After installing HookPrinter SDK on a Windows 11 machine, the user observed:
- Missing files in the user directory, despite following the installation documentation.
- An error message indicating the software is a demo version when attempting to print, followed by crashes in applications such as Word and Notepad.
- On a server installation, an .ini file was created in a directory under
appdata/local/temp/, but the same crash issues persisted.
The customer had already disabled their antivirus software temporarily, yet the issues continued.
Troubleshooting Steps for HookPrinter on Windows 11
Step 1: Ensure Compatibility with Windows 11
First, download the latest version of VeryPDF HookPrinter SDK, designed to work with Windows 11, from the following links:
After downloading and unzipping the software, navigate to the "HookPrinterSDK-New" folder, which is specifically tailored for Windows 11 systems.
Step 2: Configure Antivirus Exclusions
Even though the antivirus software was temporarily disabled, certain files may still need to be excluded from real-time scanning to prevent them from being blocked or deleted. Add the following files to the exclusion list in your antivirus software:
DLL_Injector-32bit.exeDLL_Injector-64bit.exehookspl-64bit.dllhookspl-32bit.dll
Additionally, running the installpfx.bat script will install VeryPDF's digital signature, which can further reduce the likelihood of these files being flagged by antivirus software.
Step 3: Use the Command Line for Application Hooking
Once antivirus exclusions are set up, open a command prompt and run the following command to hook your desired application (replacing "notepad.exe" with the executable you want to hook):
DLL_Injector-64bit.exe notepad.exe "%CD%\hookspl-64bit.dll"
After running this command, the SPL files from print jobs will appear in the following directory:
C:\Users\YourName\AppData\Local\Temp\
Step 4: Address Crashes in Word and Notepad
The crashes in Word and Notepad, triggered after dismissing the demo version warning, could be related to improper file handling or blocked resources due to antivirus settings. Ensuring the proper configuration and exclusions mentioned above can help alleviate this issue. Make sure the command line hooking process is completed without errors.
Step 5: Remote Assistance for Further Troubleshooting
If the above steps don't resolve the problem, VeryPDF offers remote assistance. You can set up remote desktop access and share the login credentials of your test machine with VeryPDF's support team for further investigation. Some recommended remote assistance software includes:
Once the software is installed and running in unattended mode, share your login details with VeryPDF's support team and ensure your system is accessible 24/7 for debugging. After the issue is resolved, you can disable remote access.
Conclusion
HookPrinter SDK can be an effective solution for print job capturing if configured correctly. Following the steps above, including antivirus exclusions and proper application hooking, should resolve most issues. For persistent problems, remote assistance from VeryPDF's support team is available to ensure seamless integration with your system.
For more information or further assistance, visit the official VeryPDF HookPrinter SDK page.