Dear Sir or Madam,
We are experiencing an issue installing Pro v5.0 in our Live server.
Product version number: docPrint Pro v5.0
Operating system: Windows Server 2003 Standard Edition
We previously bought docPrint Pro v3.3 in 2006.
In our DEV and TEST servers, we first uninstalled docPrint Pro v3.3 and then installed docPrint Pro v5.0 and the new version docPrint Pro v5.0 worked fine.
In LIVE server, we experienced the error "Can't locate docPrint PDF driver printer on this computer. Would you like to download and install it from our web site again?"
We noticed something strange uninstalling previous version docPrint Pro v3.3. There were some error dialogs with RPC errors with some codes and file names, unfortunately I haven't saved the screenshots. Then I installed the new version docPrint Pro v5.0 and when I run it from command prompt I got the attached error.
Could you please assist us with this urgently as it is affecting our live users and preventing them from doing their work?
please run following command line to launch spooler service first, and reinstall docPrint Pro v5.0 to try again,
net start spooler
thank you for quick reply.
We found the issue which was caused by the print spooler service which was set up correctly in DEV and TEST to automatic, while in LIVE server was set up to manual. As soon as we changed this setting to automatic in LIVE, your component worked fine in LIVE too.